Sunday, 1 November 2015

Trust is important for Economic Growth

Please go through the following link, you will come to know the importance of building trust so that there is economic growth.

 Infosys Founder Narayan Murthy in his penetrating analysis of the current socio-economic clearly underscores the importance of building trust so that there is economic development.He also points out that we have to build up an atmosphere so that there is no fear among the minorities of the country. He strongly advocates for peace so that economic growth is ushered.

Thursday, 5 March 2015

Distrust within AAP; Its wider implications

Recently, when I sent through the following link, I got an idea of how trust-deficit has impact on internal democracy of a part. Go through the link below, and see the implications of distrust in a part, which is considered the hope of India.

Power-struggles are not new in political parties. But, when a new party which proclaims to represent the aspirations of the common man is grip by this syndrome, then eye-brows are raised. AAP's coming into power in Delhi has given a new hope to the people. who now think of joining politics,as they think it is not a dirty game. But, if AAP does not set its house in order, then it will alienate the people who will lose interest in  participating in the political process of a country.

Saturday, 28 February 2015

Can Seeking Apology Reduce Trust-deficit in Indian Politics?

Political analysts ascribe one of the prime factors for the victory of Arvind Kejriwal in recent assembly elections in Delhi to his act of seeking apology from the people of Delhi while compaigning for Delhi elections. The apology which he sought was for his past act when when last time he quit as Chief Minister against the huge expectations of the people. This may be true to a great extent as this certainly struck an emotional chord in the people's minds as people appeared to be swayed by his sincerity due to his act of apology. I don't know whether thee is any precedence of politicians asking apology from the people, or the electorate..  

May be based on Arvind Kejriwal's style, Nitish Kumar, who  has become Chief Minister of Bihar again, also  recently asked apology from the people of Bihar for not understanding their feelings as he had quit as Chief Minister and made Manjhi the Chief Minister. It now appears that 'apology' word will now be used as an emotional weapon to woo the electorate. At a time when trust-deficit in politics is becoming wider, this is a desperate act to connect with the people psychologically. A feeling of sincerity may be implicit in this, but I fear that this may start a trend when we  may see increasing uses of the word 'apology' by the politicians when their action backfires. It will be hard to distinguish between the real and fake. Instead of restoring trust, the germs of distrust will spread more.

Cases of seeking apologies by the leaders/chief executives of organizations in in any field may be very less as this requires great effort in shedding arrogance. It requires a great degree of magnanimity too. But, if we see a rising trend of politicians seeking apologies, then we may feel that why politics is only a field where seeking apology is required? The trust-deficit in politics is so huge that the strategy of 'apology' may not work. Politicians will have to devise other strategies..

Sunday, 23 November 2014

To What Extent Trust Is Important for the Success of Organisations?

We all analyse the factor of success in organizations. We have our own approaches for analysis of the success factor. But, we seldom use the trust perspective to analyse the success of organizations. This is strange considering the fact that some organizations thrive on trust, while others fall due to distrust. A big organisation falls because of lack of trust, a small team in an organisation succeeds because of trust.
   Analysing the psychological factors for trust, and distrust in organizations with linkages to targets/goals of organisation is very important. This will help in knowing whether an organisation is on the path of success, or failure. The community-based, or membership-based organizations evoke more trsut.The chances of success here is more than than centralized, or hierarchal organizations, which are built on the company principles. The nature, or structure of an organisation, with linkages to the factor of trust needs to be explored in depth.

Can we have a measurement index which can show how much trust is important for success of an organisation? Can we evaluate our performance, based on this? Can we organize trust-based workshops/seminars, keeping into account this measurement index? Organisational dynamics must address these issues.

Friday, 8 August 2014

Trust-Building Skills Most Important for an Entrepreneur

   Go through the link,and you will find good tips to build up trust,if you are an entrepreneur.I find the tip related to creating good content very useful.If you are creative,then you can create good content,which catches eye,It can boost your sales,as people today want good content from all angles,related to a product.I find this art of creating good content lacking.People in pursuit of mechanical business goals,forget the need to have strong on-line content.

   I find the tip related to nurturing relationships with customers is equally important,besides the business logic.I will prefer a salesman who is more eager to know about me,is honest and doesn't put forth his agenda with a sole motive of profit.Now,this requires a more humane approach.A fine balance of human and business skills can help you build up bonds of trust.

   As we move towards a new era of entrepreneurship,this  demands trust-building skills for success.So,besides innovative business idea,you need to be  well trained up in building up trust.If you have this mindset,then you can well succeed in your venture.

Thursday, 7 August 2014

See Guest Column;Trust Is Gold And To be Trusted is Greater than Being Loved.


,Mr Seshadri Satyanarayan has a long distinguished career in Journalism,and Public Relations.He has worked at senior levels in PTI,Tribune and other important national dailies. Currently,he is the Consulting Editor of Afro-Asian Business Chronicle.In his Guest Column,Mr Satyanarayanan highlights the importance of trust, equating it with 'Gold'.He further says that trust deficiency often leads to collapse of relationship,be it friendship or organisation.He can be contacted at

Trust is one of the most important components in life. Trust deficiency often leads to collapse of relationship, be it friendship or organization.  Lack of trust and sudden trust deficit among board of directors have seen several companies, founded on strong friendship of the promoters, crumbling or the directors parting ways.  Therefore, it is no secret that mutual trust is of paramount importance.  Sometimes trust you enjoy among your fellow members play a big role in bringing out the best in you.

This reminds me of a wrestling bout in the just-concluded Commonwealth Games, where in one of the contest for Gold medal, there was a local wrestler belonging to Scotland and his rival was from Sri Lanka. In this high-scoring bout, the Scotland wrestler suffered a ligament injury during the bout. At that point in time he was way ahead of the Sri Lankan. The injury was quite severe and the athlete wanted to quit.

Even as the medical staff was attending to the athlete, the wrestler writhing in pain repeatedly waved towards his coach to call off the match.  But the trust the coach had in the abilities of the wrestler was so strong that he kept on encouraging him and did not allow him to quit. The coach made him to hit the ring once again with a bandage wrapped around his thigh and knee area.  As the Scotland wrestler was limping during the bout, the Sri Lankan wrestler took advantage of the situation by attacking and grabbing his injured leg.  The Scotland wrestler was repeatedly encouraged by his coach, who shouted “you can do it” and ‘You have it in you”.  Thanks to the repeated prodding from he overcame his pain to win the closely fought match to take the Gold Medal.

To cut short the moral of this anecdote is that the trust the Coach had in the abilities of the wrestler resulted in bringing out the best out of him even as the latter wanted to give up. So, the Scotland wrestler would have definitely realized after the bout that “to be trusted is a greater compliment than winning the Gold medal in front of the

To be trusted is a greater compliment than being loved

Tuesday, 29 July 2014

Are We Trusting Technology More Than Ourself ?

It appears that we are slowly trusting technology more as an effective tool to trust human beings. We are driven by our passion for technology, which makes us believe that we can form good bonds with people. In this pursuit, we don’t trust ourself to act as a bridge in forming human bonds. As a result, technology is becoming dominant over our lives, and we are becoming its slave. We feel restless when we don’t see mobile phone in our hand. That restlessness is not so much evident when our near and dear ones are not with us. We tend to trust that electronic communication will help us maintain strong contacts with them. We don’t feel the necessary urge to see them in front of us. We also don’t make efforts to visit them. We feel that it will be merely a wastage of time. We think that why not utilize the limited time by surfing  on the social networking sites?

The first thing we search for religiously in the morning, is our mobile phone, prayers come after that, forget the people who are with us. Social networking sites, and other applications are becoming our obsession.  When we travel, we don’t make efforts to talk to the people, and develop   bonds. Instead, we depend on technology to build up contacts with others. We are oblivious of our immediate environment, where we see other people themselves busy with their mobile phone. So, why should we take any initiative in making efforts to engage in conversations? The same thing is visible in parties, conferences, events, etc where many people tend to withdraw from making conversations on the pretext that they are busy with their phones. This lazy approach in depending on technology does not help in building up strong heart-to-heart bonds. We tend to believe that why make unnecessary efforts in intermingling with people of different temperaments, so we take  recourse to technology to hide our inabilities to accept different kinds of people. As a result, we  are not able to nurture our relationships. A layer of superficiality is clearly visible, which makes others also realise that through electronic communication, we are just maintaining formality in our relationship.

At work-place, even for internal communication, we depend on electronic form, instead of making efforts to visit our colleagues. In conflicting situations, this approach  doesn’t resolve the issues, as our egos destroy the chance of conflict resolution as  we avoid making face-to-face conversation with a strong desire for genuine dialogue. For an  organisation’s  external communication, we have a strong feeling that electronic communication will  be sufficient to achieve our purpose. But, we are mistaken. I feel personal visits are important in many of the cases to enhance an organisations’s profile, or achieve the project targets. Electronic communication can be successful here only if the self-motivated human efforts are made in taking pains to visit people.

The politicians are making these days frenetic efforts to utilise electronic communication to build up their popularity amongst the people. They don’t make efforts to personally visit the people in their constitutency, and form one-to-one contact. As a result, I feel, the trust level of the people in the politicians does not nurture. Electronic communication can only be a momentary way to win over the hearts of the people. The long-term benefits can be maintained only if the politicians show their sincerity in making visits, and follow up with the people. The people today are smart to understand the limits of electronic communication, as it can be used  to create a situation, which at the ground-level does not exist.

I think the tendency to trust on technology, and not in us is limiting the growth of our personalities. I feel   our full potentialities can emerge only if  we speak, express and maintain face-to-face contacts through our inner urge to indulge in sincere heart-to –heart dialogue. Our presence itself can create an  effective aura which can attract people around us, so that ever-lasting relationships are built upon which can give a real joy in life. Technology can hide our inabilities, biases in personality etc, which can only hamper our personal growth, as a result of which we are not able to learn, and evolve. If we continue to be dictated by technology, then we will merely become  mechanical robots. So, let us develop the right  wisdom to use technology judiciously.